We are committed to protecting our customers’ privacy, and we do our best to be transparent about the information we collect from website users. Please review this policy for your peace of mind.
1. Information Requests
If you would like to view the information (if any) that we hold on you, please email email@example.com. We aim to respond to information requests within 1 month of receipt. Any inaccuracies you report to us will be rectified as quickly as possible, and we will usually be happy to delete your personal information upon request (except in special circumstances).
2. Your Information & How We Use It
If you place an order via the Direct Apparel website, you will be required to input the following information:
- Your email address
- Your first name and surname
- Your billing address
- Your delivery address
You may also provide us with additional information if you wish – for example, you will have the option to input the name of your company if you are ordering on behalf of a business.
All of the details you enter during the purchasing process are collected for the sole purpose of processing and dispatching your order. Additionally, we may contact you after your products have been delivered to ask you to review your experience. You will not be added to any mailing lists without your permission, and we will not send you any correspondence that is not related to your Direct Apparel order.
If you choose to contact us using the enquiry form on our website, we will collect the following information:
- Your name
- Your email address
- Your telephone number
- Your address (optional)
- Any other information you choose to supply in the body of your message
This information is collected for the sole purpose of processing and responding to your enquiry. Again, you will not be added to any mailing lists without your permission, and we will not send you any correspondence that is unrelated to your enquiry.
We try to ensure that all personal information we hold is accurate and up to date. We hold this information securely and in accordance with the relevant laws, including the General Data Protection Regulation (GDPR).
3. Payment Details
This website uses [Sage Pay, Stripe, PayPal] to process online payments securely. Your card details are never stored by Direct Apparel, and all details are transferred using SSL encryption.
4. Our Mailing List
When you contact Direct Apparel or place an order via our website, you will have the option to join our mailing list. Subscribers are sent promotional emails containing product information, special offers, and other updates from Direct Apparel.
We use MailChimp to manage our mailing list. Subscribers can unsubscribe from our mailing list at any time by clicking the ‘unsubscribe’ link that appears in all of the promotional emails we send.
If you give us permission to add you to our mailing list, we will never share your email with other organisations or send you any emails that are not relevant to Direct Apparel.
5. Google Analytics
Like many website owners, we use Google Analytics to anonymously monitor traffic and user behaviour on our website. This tool does not collect any personally identifiable information. However, if you do not want to be included in our Analytics data, you can opt out of Google Analytics using this browser add-on.
6. Cookies Policy
7. Fraud Prevention
We take the risk of internet fraud very seriously. If we believe that an order has been placed fraudulently or that our website has been abused in any way, we reserve the right to share information with third party fraud prevention companies (including banks) and the police.